Mail
Change incoming and outgoing email handlers, email credentials and more.
From Address

All outgoing application emails will be sent from this email address.

From Name

All outgoing application emails will be sent using this name.

Important!

Your selected mail method must be authorized to send emails using this address and name.

Incoming Mail Method

Which method should be used to handle incoming application emails.

Secret Webhook Key

Secret key used to secure incoming application webhook requests. Any random string will work.

Outgoing Mail Method

Which method should be used for sending outgoing application emails.

SMTP Host
SMTP Username
SMTP Password
SMTP Port
SMTP Encryption
Mailgun Domain

Usually the domain of your site (site.com)

Mailgun Secret

Should start with "key-"

SES Key
SES Secret
Sparkpost Secret
Default Mail Templates

Use default email templates, even if they have been modified via "Mail Templates" page.

Store Unmatched Emails

Store all original incoming emails, even if they were not used to create a new reply or ticket.