Ticketing
Toggle email functionality for tickets, change mail handler, secret key and more.
Send replies via email

Send agent replies to ticket creator via email.

New ticket from emails

Create new ticket from incoming emails that can't be matched to existing tickets.

Replies from emails

Create a reply to existing ticket from incoming emails, if email is in reply to that ticket.

Information

Having all three of the above options enabled will essentially turn the site into a shared inbox. All incoming and outgoing emails will be converted into tickets and replies.

Ticket Rejected Notification

Send a notification to user, if their ticket has not been created, because ticket creation via email is disabled.

Ticket Received Notification

Send a notification to user via email informing them that their ticket has been received.